Maximum Uptime. Minimal Surprises.Maximum Uptime. Minimal Surprises.
212 Care is the long-term service program behind every 212 Visual engagement, structured around continuous monitoring, predictable response, and transparent warranty management. The program protects the investment in the installation and the relationship between the partner firm and the end client.
Proactive Care. Predictable Service. Reliable Performance.
Proactive System Monitoring
Continuous system visibility through remote monitoring, alerting, and performance tracking to help identify issues before they impact operations.
Remote Diagnostics & Resolution
Secure remote access and advanced diagnostics allow many issues to be identified, analyzed, and resolved without an onsite visit.
Five-Year Warranty Protection
Every 212 Care support package includes a five-year warranty with streamlined warranty administration and replacement coordination.
Priority Replacement Services
Expedited RMA processing and replacement coordination help minimize downtime and accelerate system recovery.
Structured Escalation & Support
Clearly defined support workflows, escalation paths, and ownership ensure every issue is managed efficiently from submission through resolution.
Flexible Lifecycle Services
Extend your support experience with optional monitoring, remote access, content management, preventive maintenance, and onsite support services.
Two Levels of Support. One Trusted Partner.
Two Levels of Support. One Trusted Partner.
Choose the level of coverage that fits your business, backed by the expertise, responsiveness, and reliability of the 212 team.
01
Essential
Essential product support for service-ready partners.
Partner-led frontline support- Partner-triaged case escalation
- Standard weekday coverage
- Standard escalation assistance
- Basic remote monitoring
- Diagnostics for escalated cases
- Standard replacement coordination
- Five-year warranty
02
Most Popular
Complete
Complete support. Proactively managed by 212.
- 212-led support experience
- Direct case submission
- Extended weekday coverage
- Priority resolution management
- Proactive monitoring and alert review
- 212-led remote diagnostics
- Priority replacement coordination
- Five-year warranty
03
Optional Enhancements
Expand your coverage around the needs of each deployment.
- External Camera Monitoring
- Remote Support PC
- Digital Signage Player
- Digital Signage Platform
- Content Updates
- Configuration Backup & Recovery
- Preventive Maintenance Visit
- Priority Onsite Support
Let's talk about what your installation needs.
212 Care plans are matched to the environment, the visibility, and the uptime requirements.
Talk to our service team